Report content (DSA)

01 How to report content

Any person or organization can report content to us, even without a PairMuse account. The easiest way is our notice form. You can also send an email to dsa@pairmuse.com. One notice can cover several items.

Go to the notice form

So that we can assess a notice quickly and reliably, it needs these four details:

1. an explanation of why the content is illegal or breaks our rules
2. the exact location of the content, such as the link to the post or the name of the profile and the place of the comment
3. your name and email address; you can stay anonymous if your notice concerns the sexual abuse or sexual exploitation of a child, child sexual abuse material, the solicitation of a child for sexual purposes (grooming), or an attempt at or incitement to any of these (Articles 3 to 7 of Directive 2011/93/EU)
4. your statement that you believe in good faith that the information in your notice is accurate and complete

If a detail is missing, we still review the notice. If it concerns a photo that shows you without your consent, a work you hold the rights to, or your trademark, choose the matching category in the form.

Messages are end-to-end encrypted; we cannot see their content. If you report a message, send us its text or a screenshot along with your notice.

02 What happens after your notice

1. If you gave an email address, we confirm receipt at once and give you a reference number.
2. We review the notice promptly, diligently and objectively. Notices come first that concern threats to life or safety; child sexual abuse, exploitation, abuse material or grooming; terrorism; or intimate images shared without consent.
3. A person reads your notice and decides on it. The automated text check reviews only texts members write (the captions of posts, intro notes on follow requests and comments), never the text of a notice. We tell you the decision, give reasons, tell you whether we used automated means, and name the ways you can challenge it.
4. If we restrict content or an account, the person affected receives a statement of reasons: what we did and for how long, which facts we rely on, whether automated means were involved, which rule or law the content breaches and how they can challenge it. They learn your name only where strictly necessary.
5. A caption or an intro note the automated text check cannot clear is not published, and the person who sends it learns so at once, with the kind of reason. If a text is held because the check could not run, we run the check again automatically and publish the text if the repeated check clears it. A person reviews held texts by the next working day at the latest and publishes or removes them. If the check holds back the changed caption of a published post, we take the post off the feed until the decision; if a person removes a caption, we remove the post it belongs to. The person who sent a held text can object to the hold at any time by writing to dsa@pairmuse.com.
6. We publish a comment at once, and the automated text check usually reviews it within seconds. If it rates the comment as clearly not allowed, or if the result is unclear, we flag the comment: then only its author can see it, and they learn the kind of reason with the comment. Others do not see the replies to a flagged comment while it is flagged. If a person removes a comment that has replies, the replies are no longer shown either. If the check is not possible, the comment stays visible and we run the check again automatically. The author can send a flagged comment again in a changed form; it then appears at once and is checked like any comment. We count each rating of one of the author’s comments as clearly not allowed, including the rating of a version sent again; we do not count an unclear result. The count does not expire. After ten such ratings, we switch off commenting for the author’s account and tell them so by email. They can then no longer write or change comments or replies; they can keep using everything else in PairMuse. Commenting stays switched off until a person switches it back on. The author can object to a flag and to commenting being switched off within four weeks by writing to dsa@pairmuse.com; a person then decides again.
7. If content points to a criminal offense against life or safety, we inform the law enforcement authorities.

If you disagree with a decision, reply to our message within four weeks of the decision or write to dsa@pairmuse.com. This applies to the person reporting and to the person affected. A person reviews your objection and decides again. If a person upholds your objection, they publish a held or refused caption, show a flagged comment to everyone again or switch commenting back on; an intro note cannot be released afterwards. A removed text cannot be restored; if your objection to a removal is upheld, you can send the text again, and if the automated check then holds it back, refuses it or flags it again, a person releases it. You can also go to court or complain to the Bundesnetzagentur as Digital Services Coordinator (www.dsc.bund.de).

03 Contact points

For authorities (Art. 11 DSA)

Email: dsa@pairmuse.com. Languages: German and English.

For users (Art. 12 DSA)

Email: dsa@pairmuse.com. A person reads this mailbox. Languages: German and English.

Our address and other ways to reach us are in the legal notice (Impressum).

Legal notice (Impressum)

04 Protection of minors

PairMuse is for people aged 16 or over. Content that endangers children or young people is prohibited; we handle notices about it first.

Report a youth-protection issue

Through the notice form or by email to dsa@pairmuse.com.

Help for young people

Nummer gegen Kummer, the German helpline for children and young people: 116 111, anonymous and free of charge.

Independent reporting office

jugendschutz.net takes reports about content online that endangers children and young people.